Shipping & Returns

Shipping and Handling Charges
Order Tracking
International & APO Orders
Returns

Shipping and Handling Charges

Shipping and Handling is based on the amount of your order total In the rare case that shipping and handling charges exceed the amount shown, we will notify you. Alex Toys does not ship outside of the US or US territories.

We strive to get your purchase to you as quickly as possible. Orders are normally shipped out within 2 business days after placing your order. Occasionally we are closed for extended holiday hours.

 Shipping and Handling Table (Continental U.S. Only)

Order Amount

Ground

3 Day

Next Day

$0.00-$25.00 $7.95 $15.90  32.00
$25.01-$50.00 $9.95 $19.90  40.00
$50.01-$75.00 Free $25.90  52.00
$75.01-$100.00 Free $29.90  60.00
$100.01 – Up Free $49.90  75.00

Hawaii & Alaska – all orders will incur $20 additional shipping fee after placing your order.  All orders for Alaska & Hawaii will be shipping UPS ground.

 Below are estimated shipping times and do NOT include processing time of your order:

  • Standard Ground: arrives approximately 5 – 7 business days
  • 3 Day Select: approximately 3 business days
  • Next Day Air: arrives approximately 1 business day

You will receive an email confirmation when your order has shipped with a  tracking number.

Order Tracking

You will receive an Order Shipment Confirmation email when your order ships. You can check the shipment status of your order(s) by clicking the tracking link in the email.

You can also log into your Shopatron account to view your order history and status. To reach Shopatron directly:  support@shopatron.com or 888-234-5450

Make sure you add: shopatron@alextoys.com to your address book.

International Orders & APO Orders

Alex Toys does not ship internationally, at this time, however ALEX products are currently sold in over 80 countries worldwide in the upscale specialty market through a myriad or retailers, catalogs and websites. Chances are there is a retailer just around the corner. For more information on how to purchase our products internationally you can locate a distributor of ALEX products here

We do not ship to PO Box addresses, however we can process orders shipped to APO or FPO addresses. Choose the appropriate shipping locations when ordering online.

Returning Merchandise

All returns must be processed with Shopatron.  When you receive your order, the contact information will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Alex Toys does not pay for return shipping.

Merchandise will be accepted for return within 30 days of invoice. The merchandise must be in new and unused condition and in its original packaging. Returns without the proper paperwork will not be accepted.

Return shipping costs will not be refunded.

Purchases made using ALEX Toys Gift Cards are only eligible for a merchandise exchange.

For more information check ordering info