Ordering

Place Orders and Pay Online
Gift Wrap/Orders
Replacement Parts
Order Tracking
International & APO Orders
Sales Tax
Telephone, Postal Mail, Fax, or Email Orders
Order Questions or Changes
Backorders
Can’t find a product online

Place Orders and Pay Online

AlexToys.com uses the Shopatron shopping service makes it easy to find and order the special products you need. When you order and pay online, their intelligent system immediately starts working to ensure that you receive your products as soon as possible.

Shopatron accepts payment by Visa, American Express, and Discover. Please note that your credit card statement will include a charge from Shopatron instead of this site (ALEX toys).

COD orders are not accepted.

Shopatron does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice. Shopatron does not accept phone orders.

Gift Wrap/Orders

Gift wrap is a great idea! We are looking to add that to our services available, but we don’t offer it at this time.

Click Gift during checkout and the packing slip will not list prices. .

 

Replacement Parts

We carry common lost parts. You can email your request to shop@alextoys.com or use the contact us page. Include the product name and number, your name, full address, phone number and where it was purchased.

 

Order Tracking

All orders ship UPS. You will receive an Order Shipment Confirmation email when your order ships. You can check the shipment status of your order(s) by clicking the UPS tracking link in the email.

You can also log into your Shopatron account to view your order history and status.  To reach Shopatron directly:  support@shopatron.com or 888-234-5450

Make sure you add: shopatron@alextoys.com to your address book.

 

International & APO Orders

Alex Toys does not ship internationally, at this time, however ALEX products are currently sold in over 80 countries worldwide in the upscale specialty market through a myriad or retailers, catalogs and websites. Chances are there is a retailer just around the corner.

For more information on how to purchase our products internationally you can locate a distributor of ALEX products here

We do not ship to PO Box addresses, however we can process orders shipped to APO or FPO addresses. Choose the appropriate shipping locations when ordering online.

 

Sales Tax

Tax will be applied to your order depending on where it is being shipped to. Some areas require tax to be assessed on shipping and handling charges. You will see sales tax applied before placing your final order.

 

Telephone, Postal Mail, Fax, or Email Orders

This store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or Fax.

If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer, Mozilla Firefox, or Safari.

 

Order Questions or Changes

If you have placed an order via the internet recently and need further information you may contact Shopatron directly (support@shopatron.com or 888-234-5450). Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

If you have general product questions, contact ALEX toys at shop@alextoys.com .

 

Backorders

We do not accept orders for items out of stock. ALEX products are available at retailers worldwide. Please use our store locator to find a location near you. Check back with us online, as we are constantly refreshing our inventory

 

Can’t find a product online

The ALEX® range is very large and many retailers carry different selections of our very large range. We may not sell all items online that can be found locally.

The item or items you are looking for may be very popular and, in some cases, may have already sold out at retail level at a particular time.

The store locator on our site provides information on retailers that carry ALEX as well as where to find our ALEX Boutique Shops which typically carry the widest assortment of ALEX products.

You may wish to check this wider range of stores to find specific products. We recommend calling ahead to see if a particular item is in stock with one of our retail partners.