Are ALEX products non-toxic? |
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All ALEX products are designed and intended for use by children. We subject all of our products to rigorous safety testing using ASTM standards. Your assurance that they are safe for use, by the age group specified on the package, is the printed statement that reads either “Conforms to ASTM D4236”, or “Conforms to ASTM F963.” Our products carried in Europe are tested to the European Union Toy Safety Standard EN71 and carry the CE mark.
You may notice that a particular product does not state that it is non-toxic. This is not an oversight. “Non toxic” is just a different safety standard. In order to print non-toxic on a package, we would have to have the product tested on animals. The ASTM D4236 is a toxicity test that is as reliable and is much more humane. |
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Can I have my purchase gift wrapped? |
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Unfortunately, we are unable to do so. |
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Can I receive a catalog? |
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If you are a retailer who would like to set up an account with us please contact our customer service representatives at 1-800-666-ALEX with the name and address of your store. We are unable to send or sell our catalogs to individuals. |
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Do ALEX products contain gluten or wheat? |
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Our dough contains gluten that comes from wheat. It is a required element that determines the elasticity. |
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Does ALEX ship internationally? |
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No, we do not ship internationally, however ALEX products are currently sold in over 80 countries worldwide in the upscale specialty market through a myriad or retailers, catalogs and websites. Chances are there is a retailer just around the corner. For more information on how to purchase our products internationally you can locate a distributor of ALEX products here. |
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How can I contact ALEX? |
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You can email us at info@alextoys.com, or contact our customer service representatives by phone at 1-800-666-ALEX. |
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How do I thread the bobbin on the Sew Fun? |
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I lost a toy piece. How can I get a replacement? |
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We carry common lost parts. You can email your request to info@alextoys.com. |
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I lost my instructions. How can I replace them? |
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For your convenience, we have all of our ALEX Activity Kit directions available for download from our website. You can either locate the product in our product directory, or find the complete list of instructions here. |
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Why doesn't my chalk write smoothly on my chalkboard? |
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For optimal results, all new chalkboards need to be “cured.” You will need a piece of chalk and paper towel. First, hold the piece of chalk horizontally and rub the chalk over the entire chalkboard (side to side and top to bottom). Next, take the paper towel and, using a circular motion, rub the towel over the chalk board surface. You have just seasoned your chalk board and it is ready for use. |
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Frequently Asked Questions